Support Agent

Role Overview

We are looking for a Support Agent to handle customer and driver enquiries across WhatsApp, email, and phone. You will be the first point of contact for users, helping resolve issues, answering questions, and ensuring a positive experience. This role is essential for maintaining trust, professionalism, and smooth communication across the platform.

Key Responsibilities

• Respond to customer and driver enquiries via WhatsApp, email, and phone
• Assist with order issues, delivery updates, and general platform questions
• Provide clear, friendly, and professional support at all times
• Escalate complex issues to the Support Lead or Operations team
• Record and report recurring issues or bugs
• Maintain accurate communication logs
• Ensure fast response times and high-quality service
• Support restaurant partners with onboarding or menu-related questions

Requirements

• Experience in customer service or support roles
• Strong communication skills and a friendly, professional attitude
• Ability to handle pressure and resolve issues calmly
• Good problem-solving skills and attention to detail
• Comfortable using WhatsApp, email, and support tools
• Reliable, organised, and able to work independently
• Experience with delivery platforms is a bonus

What We Offer

• Opportunity to join a growing startup in England
• Flexible working environment
• Training and development opportunities
• Supportive and fast-moving team